I gave a presentation at Training 2010 on the Moments of Need and Web 2.0 Tools. Moments of Need is a theory advanced by Gottfredsen and Mosher. It serves to explain when and why learner’s need to apply what they have learned. Learning for the first time, when they need more, when they are trying to remember something that has been previously learned, when things change or when things go wrong.
Here is the matrix showing which tools I’ve found to work for each moment of need:
1. For the first time: ILT, Synch VC, Asynch WBT, PS, EPSS
2. Need to learn more: ILT, Synch VC, Asynch WBT, PS, EPSS
3. When trying to remember: PS, EPSS, Blog, Wiki, Podcast, Newsletter
4. When things change: PS, EPSS, Blog, Wiki
5. When things go wrong: PS, EPSS, Blog, Wiki
ILT = Instructor Led Training (i.e. face-to-face classroom). PS = Performances Support or job aids. EPSS = Electronic Performance Support. Synch VC = Synchronous virtual classroom (e.g. Webex, Centra, Adobe Connect, etc.)
Here is the reference list for the presentation:
1. “Memory. A Contribution to Experimental Psychology”. Hermann Ebbinghaus, 1885.
3. Mosher and Gottfredsen. Five Moments of Need.
4. Wikinomics by Don Tapscott and Anthony Williams. Penguin Group. New York, NY. 2006.
6. Hanifan, L. J. (1916) “The rural school community center”, Annals of the American Academy of Political and Social Science 67: 130-138. Also see Hanifan, L. J. (1920) “The Community Center, Boston”: Silver Burdett.
7. Bowling Alone by Robert Putnam. Simon and Schuster. New York, NY. 2000.